Policy
Returns & Refunds
Last updated: 8 September 2026
The short version
If a piece isn’t right, send it back unworn and we’ll refund you. You cover the cost of posting it back to us. Faulty items are always on us.
How long you have
14 days. You have a statutory right to withdraw from your order within 14 days of receiving it, without giving any reason.
The clock starts the day the parcel arrives, not the day you ordered. We currently ship within the EU only.
Condition of returned items
To be refunded in full, items must come back:
- Unworn and unwashed
- With all original tags still attached
- Free of smoke, fragrance, deodorant marks or pet hair
We may reduce your refund if an item has been handled more than was necessary to check its size, fit and condition — the same way you would in a shop.
How to start a return
- Email orders@thestickman.co with your order number and which items you’re returning.
- We’ll reply with the return address and instructions.
- Post the parcel back to us. Get proof of postage — until it reaches us, it’s your responsibility.
Who pays for return postage
You do. Return shipping costs are the customer’s responsibility, unless the item is faulty, damaged, or we sent you the wrong thing — in which case we cover it completely.
Refunds
Once your return arrives and passes inspection, we refund within 14 days to your original payment method. Card refunds usually appear within a few working days after that, depending on your bank.
We refund the item price plus the standard outbound shipping you paid. If you chose a faster, more expensive delivery option, we refund up to the cost of our standard option.
Faulty or incorrect items
If something arrives damaged, defective, or simply isn’t what you ordered, email orders@thestickman.co with photos. We’ll arrange a replacement or a full refund including all postage, at no cost to you. This doesn’t affect your statutory rights.
Exchanges
We don’t process direct exchanges — stock on a drop moves fast and we can’t reserve items. Return the piece for a refund and place a new order for the size you want.
Questions
Email orders@thestickman.co and we’ll get back to you within 2–3 working days.
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